Small Business Glossary and Definitions

Total Quality Management is a style of management that leans on all individuals within an organization to improve customer satisfaction. Implementing total quality management means considering all processes within a company including products, services, and culture. TQM means listening to feedback from the lowest level employees right up to the top, which can uncover potential problems and setbacks that management don’t see on a daily basis. The primary goal of TQM is to increase customer satisfaction in a long term way.